April 2026

Mid/Late Apr-2026 — Production Readiness

Continued platform-wide improvements to make Flexivity AI production-ready for new and growing customers:

Hosted status page — introduced status.flexivity.ai as the hosted source of truth for system uptime, availability, and incident history.
Customer support panel — agents and admins can now file support requests inline from within the admin console — no separate email or ticket-tracker login required.
Enhanced error handling and streamlined system updates — tightened the customer-facing error envelope across the admin console and smoothed how platform updates land so they cause less day-to-day disruption.

No customer action required.

Flexivity AI for Zendesk enters private beta with the full agent-facing feature set:

New Flexivity AI widget in the Agent Workspace — a ZAF (Zendesk Apps Framework) app renders the Flexivity panel directly in the Zendesk Agent Workspace ticket sidebar, surfacing summaries, recommendations, classification suggestions, and feedback controls in one place.
AI Summaries — auto-generated overviews of every ticket conversation, including a customer-sentiment indicator.
Recommendations — similar past tickets and their resolutions surfaced at the moment an agent opens a ticket.
AI Classification — automatic topic-field assignment (or ranked suggestions) on incoming tickets, against the customer’s existing Zendesk topic custom field.
KB Gap Analysis and Authoring — identifies recurring ticket topics that aren’t yet covered by Help Center articles, generates drafts, and pushes them into Zendesk Help Center as Draft state for admin review.

Cloud-to-cloud integration over OAuth, REST, and webhooks — no plugin, no on-premise agent. Initially gated to invited beta participants.

Docs: Integrations — Zendesk, User Guides — Zendesk