Administration Guide
The Flexivity AI admin console at app.flexivity.ai is the central hub for managing your AI-powered helpdesk add-on. From here you can connect helpdesk deployments, configure AI features, monitor system health, manage your team, and handle billing.
Who Should Use This Guide
This guide is intended for:
- Account owners who set up and manage the Flexivity AI subscription
- IT administrators who connect helpdesk deployments and configure AI features
- Team leads who monitor AI performance and manage team member access
What You Can Do
The admin console provides the following capabilities:
- Tenant Details — View and manage your organization settings and subscription information
- Instances — Create, configure, and monitor connections to your helpdesk deployments, including AI feature management and health metrics
- Analytics — Track AI performance metrics, usage dashboards, and trends
- Billing — View your subscription plan, track usage, and manage payments
- User Management — Invite team members, assign roles, and control access
- Account Settings — Manage your profile, preferences, and notification settings
Guide Sections
| Section | Description |
|---|---|
| Getting Started | Log in, navigate the console, and connect your first instance |
| Connecting Your Application | Set up the agent or connect directly to your helpdesk |
| Instances | Manage instance connections, AI features, and health metrics |
| Tenant Details | Organization settings and subscription information |
| Analytics | AI performance metrics and usage dashboards |
| Billing | Manage your subscription, usage metering, and invoices |
| Users | Invite team members and manage roles |
| Account Settings | Profile, preferences, and notification settings |
| Troubleshooting | Diagnose and resolve common connection and configuration issues |
Quick Start
If you are setting up Flexivity AI for the first time, follow these steps:
- Log in to the admin console with the credentials from your invite email
- Create an instance for your helpdesk deployment
- Connect your application using the agent or direct connection (Connecting Your Application)
- Enable features such as AI Summaries and Ticket Recommendations
- Invite your team so they can monitor AI activity
Head to Getting Started to begin.
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