June 2026
11-Jun-2026 — Zendesk Integration GA Launch
Flexivity AI for Zendesk is now generally available with a 30-day free trial. The launch includes:
- The Flexivity AI app newly published on the Zendesk Marketplace — install directly from Zendesk and connect via OAuth.
- All beta features carried into GA — AI Summaries, Recommendations, AI Classification, and KB Gap Analysis & Authoring — all rendered in the Flexivity widget inside the Zendesk Agent Workspace ticket sidebar.
- An updated set of user-facing documentation for Zendesk customers covering setup, day-to-day usage, configuration, and troubleshooting.
Docs: Integrations — Zendesk, User Guides — Zendesk, Supported Platforms — Zendesk
08-Jun-2026 — osTicket Integration GA Launch
Flexivity AI for osTicket is now generally available with a 30-day free trial. All beta features carry into GA — AI Summaries, Recommendations, AI Classification, KB Analysis & Authoring, KB AI Search, and Feedback.
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