Zendesk — Supported Platforms
This page lists the platforms, versions, and system requirements for running Flexivity AI on Zendesk.
Flexivity AI supports Zendesk via the marketplace app published on the Zendesk Marketplace. Integration is cloud-to-cloud — there is no plugin to install, no Docker agent to run, and no on-premise component to maintain.
Zendesk Edition
Flexivity AI requires Zendesk Suite Team or higher.
The capabilities Flexivity AI relies on — custom ticket fields, webhooks, app installations via the Zendesk Apps framework, and the Help Center API — are gated behind Suite Team tier and above. For the current Zendesk plan matrix, see Zendesk’s plan comparison .
If your account is on a Suite Team or lower plan (e.g., Support-only or a legacy Foundational Support plan), the Flexivity app installation will be blocked or specific features will be unavailable.
Modules
Both Zendesk Support and Zendesk Help Center must be enabled on the account.
| Module | Why It Is Required |
|---|---|
| Zendesk Support | Provides the tickets, comments, custom fields, and webhooks Flexivity reads from and writes to. Required for AI Summaries, Recommendations, AI Classification, and Feedback. |
| Zendesk Help Center | Provides the knowledge base articles Flexivity reads for KB context and writes drafts to. Required for KB Analysis & Authoring. If Help Center is not enabled, KB-related features are unavailable. |
Admin Console (Browser)
The Flexivity AI administration console is the same web application regardless of helpdesk platform. The following browsers are supported when administering a Zendesk-connected instance:
| Browser | Supported Versions |
|---|---|
| Google Chrome | Latest 2 major versions |
| Mozilla Firefox | Latest 2 major versions |
| Apple Safari | Latest 2 major versions |
| Microsoft Edge | Latest 2 major versions |
JavaScript must be enabled. The admin console does not support Internet Explorer.
The agent-side ticket experience (AI Summaries, Recommendations, Feedback buttons) runs inside the Zendesk Agent Workspace, which has its own browser requirements maintained by Zendesk — see Zendesk’s supported browsers .
Network Requirements
The Zendesk integration is cloud-to-cloud. There is nothing to install inside your network and no inbound firewall rules to configure on your side.
| Direction | Protocol | Port | Source / Destination |
|---|---|---|---|
| Zendesk → Flexivity | HTTPS | 443 | Zendesk webhooks POST to https://api.flexivity.ai/v1/zendesk/webhook |
| Flexivity → Zendesk | HTTPS | 443 | Flexivity calls Zendesk REST and OAuth APIs at https://<your-subdomain>.zendesk.com |
If your account uses Zendesk IP allowlisting for the Apps framework or Help Center API, the Flexivity AI cloud egresses from AWS us-east-1 IP ranges. Contact support if you need a current IP list to allowlist.
There is no WebSocket tunnel, no on-premise agent, and no inbound listener to manage on your side — webhooks from Zendesk and REST calls from Flexivity are the only network paths.