Legal & Compliance

Flexivity AI’s legal documents and compliance posture.

Documents

• Terms of Use — terms governing use of Flexivity AI’s websites
• Terms of Service — the contract between Flexivity AI and its customers
• Privacy Policy — how we collect, process, and protect customer data
• Additional Terms — additional terms applicable to specific Integrations

Compliance posture

• PII handling: ticket text is read as written while it is processed and scrubbed of PII before it is stored; payment card, government and bank identifiers are masked first (best effort), by the on-premise agent for osTicket self-hosted and at our cloud ingress otherwise. See Security at Flexivity AI.
• State privacy laws: California, Colorado, Connecticut, and Virginia consumer privacy rights honored. See Privacy Policy.

Reporting a security issue

Email security@flexivity.ai with details. We acknowledge within 24 hours.