Connecting Your Help Desk

How you connect Flexivity AI depends on your help desk. Start from the setup card on your dashboard, or open Help Desk in the admin console at app.flexivity.ai .

osTicket

Connecting osTicket takes two decisions and one installation:

1. Decide how Flexivity reaches your osTicket.
   • Direct connection: if your osTicket is reachable over the internet, Flexivity connects to it from the cloud. There is nothing to run on your side.
   • On-premise agent: if your osTicket is behind a firewall, a small Docker container runs alongside it and connects out to Flexivity. Nothing needs to reach your osTicket from the internet, and payment card, government and bank identifiers are masked before anything leaves your network.
2. Install and configure the Flexivity AI plugin in osTicket. Both modes need it.

Connecting osTicket →

Zendesk

Zendesk connects from the cloud, with nothing to install on your side:

1. Install the Flexivity AI app from the Zendesk Marketplace.
2. Connect Flexivity to Zendesk from the admin console, granting access through Zendesk’s OAuth sign-in.

Connecting Zendesk →

To let the AI answer customers in chat as well, connect messaging afterwards: Connecting Zendesk Messaging →