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What’s New

Flexivity AI ships changes continuously. This page summarizes the highlights of the current month and points to monthly archives for earlier releases.

Highlights this month — October 2026

  • Actions — the AI can now make changes as part of a customer’s support request, such as refunding a charge, not only answer it. Progressive Autonomy extends to actions: alongside the seven levels for conversations and answers, four write modes (Manual, Assist, Hold and Execute) decide who carries out each change, from an agent approving it on the ticket to the AI making it within limits you set.
  • Data Connectors — connect the systems that hold your customers’ records, with tools that read and tools that change. A Stripe connector looks up charges and invoices and refunds a charge, and a general-purpose MCP connector reaches any MCP server, including Zapier and its 9,000+ apps. Every lookup is about the customer on the ticket, and every tool starts off until you test and enable it.
  • Procedures — tell the AI how to handle a kind of request in plain language: what to look up, what to ask, what to change through your Data Connector tools, and when to hand over to a person. Flexivity shows what it understood before a procedure goes live, and test conversations check it behaves as you expect.

See the full October 2026 release notes →

Monthly archives

  • October 2026 — Actions and write modes, Data Connectors (Stripe, MCP, Zapier), Procedures
  • September 2026 — Brand voice, Documents, Website Content and Knowledge Sources, progressive autonomy launch, autonomous ticket handling
  • June 2026 — Zendesk GA launch, osTicket GA launch
  • May 2026 — production readiness (Zendesk hardening, website pricing/billing integration, data privacy deletion automation, LLM hardening)
  • April 2026 — Zendesk private beta launch, production readiness (status page, support panel, error handling)
  • March 2026 — osTicket beta launch, new osTicket beta features (Classification + Knowledge Builder), production readiness (high availability, backups, production environment, billing)

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