Billing

Flexivity AI billing is managed through Paddle, which acts as the merchant of record for all subscriptions. The Billing section of the admin console gives you visibility into your current plan, usage, and payment history.

Viewing Your Current Plan

Navigate to Billing in the sidebar to see your subscription overview:

• Plan name — Your current subscription tier
• Billing cycle — Monthly or annual
• Next billing date — When the next invoice will be generated
• Payment method — The card or payment method on file (managed through Paddle)

Understanding Usage Metering

Flexivity AI uses usage-based metering to track consumption. The key metrics tracked are:

• Events processed — The total number of ticket events (creates, updates, replies) processed by AI features across all your instances in the current billing period
• Features active — The number of AI features currently enabled across all instances
• Instances connected — The number of active instances in your organization

The Billing page displays a usage summary for the current billing period with a breakdown by instance. This helps you understand which deployments are driving the most activity.

Note: Usage metering resets at the start of each billing cycle. If you are on a plan with included event quotas, the usage bar shows how much of your allocation has been consumed.

Managing Your Subscription via Paddle

Flexivity AI uses Paddle as its billing provider. To manage payment details, update your payment method, or download invoices, click Manage Subscription on the Billing page. This opens the Paddle customer portal in a new tab.

From the Paddle customer portal you can:

• Update your payment method (credit card, PayPal, or other supported methods)
• View and download past invoices
• Update your billing email address
• Cancel your subscription

Note: Changes made in the Paddle portal (such as updating a payment method) are reflected in the Flexivity AI admin console automatically. There is no need to update anything on both sides.

Upgrading or Downgrading Plans

To change your subscription plan:

1. Navigate to Billing in the sidebar
2. Click Change Plan
3. Review the available plans and select the one that fits your needs
4. Confirm the change

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing cycle, and your new plan limits apply right away.

Downgrades take effect at the end of the current billing cycle. You retain access to your current plan’s features and limits until the cycle ends, at which point the new plan takes over.

Note: If your current usage exceeds the limits of a lower-tier plan, you will see a warning before confirming the downgrade. You may need to disable features or reduce the number of active instances before the new plan takes effect.