Analytics

The Analytics page in the admin console at app.flexivity.ai  provides dashboards and metrics to help you understand how AI features are performing across your Integration instances.

The Analytics page has three tabs:

• AI Activity — What the AI did, ticket by ticket, with each ticket expandable to the events beneath it
• User Feedback — Track agent feedback on AI-generated summaries and recommendations, including helpfulness ratings and trends over time
• Classification — Monitor the accuracy of AI ticket classification by tracking whether auto-assigned categories hold through ticket resolution or are manually changed by agents

Knowledge base gaps and draft articles are no longer part of Analytics. They have their own Knowledge Builder section in the sidebar.