Quick Answers

The questions new customers ask most. Each page below answers the question in under 30 seconds of reading. If you need more depth, follow the linked guides at the end of each page.

The top questions

1. How do I install the on-prem agent? — Docker compose, one command, ~5 minutes.
2. How do I activate hosted mode? — No install, we poll your osTicket from the cloud.
3. What AI features are included? — Summaries, recommendations, classification, KB analysis, and search.
4. How is overage billed? — Per-token overage on top of your monthly allowance, charged on the next renewal (or immediately for annual plans).

For data protection and security, see our Security page.

Still stuck?

Email support@flexivity.ai or check the troubleshooting guide. For an active incident, see our status page .